Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Please leave enough time to get to your appointment, anticipating traffic and parking.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to $35. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. If you book a service on the day of and you cancel or no show, you will be charged in full. If you are late we reserve the right to cut your service, you will be charged for the service you booked not the cut service. If you are late and do not have enough time to perform any service due to timing, you will be charged in full. We require a deposit for all Brazilian Butt Lift and Laser Lipo appointments. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card to guarantee a reservation including services intended to be paid with a gift card or voucher. Please have your credit card ready when booking. You will receive an email when your appointment is booked. Please make sure to check your email and be aware of any emails coming from The Pampered Lotus. There is an automated email appointment reminder that will go out 48 and 24 hours before your scheduled appointment as well as an automated text reminder that will go out 1 hours before your appointment. Email and text reminders are automated, it is indicated that neither can be replied to, therefore attempting to reply to either is not an acceptable form of cancelling. Should you need to cancel or reschedule before the cancellation period- please call, text or use our texting service. Those are the only acceptable forms of communication for cancelling/rescheduling. You will not be billed unless there is a cancellation or no show within 24 hours of your scheduled service. If you are paying with a credit card you will need to have it on hand, should you choose to use the credit card on file there will be a 6% service fee.
It is the clients responsibility to read our policies, pre care, aftercare, contraindications and disclaimers. It is the clients responsibility to read all appointment reminders.